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STAAH REVIEWMINDER

STAAH recently integrated with booking.com API for review collection. Property subscribing to ReviewMinder can reply via ReviewMinder using the ‘Reply Via Channel’ button.

We are pleased to advise feature is now also available via ReviewMinder APP.

Other than the above, we have also added a couple of additional enhancements.

**NEW**

  • Booking.com reply option via APP
  • Expedia reply option via ReviewMinder and APP
  • Reports – Option to filter reviews based on sentiment – Positive, Neutral and Negative

Feature:  Booking.com reply option via ReviewMinder APP

  1. Same concept as feature found in ReviewMinder
  2. Login to APP > Feedback
  3. Reviews via Booking.com
  4. Click on ‘Reply’ button
  5. A text box will appear
  6. Enter reply
  7. Click on Save

Feature:  Expedia reply option via ReviewMinder and APP

Via ReviewMinder

Via APP

  1. If not logged in to Expedia extranet, when you click on ‘Reply via channel’ button, you will be diverted to Expedia extranet login page
  2. If you need to reply to multiple Expedia reviews, you only need to log in once. Once logged in, each time you click on ‘Reply button’, auto diverted to Expedia Reviews page
  3. If already logged in to Expedia extranet, when you click on ‘Reply via channel’, you will be auto diverted to Expedia Reviews page

Feature:  Reports – option to filter reviews based on sentiment – Positive, Neutral and Negative

Where? ReviewMinder > Overall Reports > Select Reports > Most Recent Reviews > Select Status

Sentiments are based on rating (As below)

Positive: > 3 (Reviews with rating more than 3 are considered as Positive)
Neutral: > 2 & < 3 (Reviews with rating greater than 2 and less than 3 are considered as Neutral)
Negative: < 2 (Reviews with rating less than 2 are considered as Negative)

Option available to download report

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