Where cancellation policy is applied to a rateplan, the policy is now displayed on all the various ConvertDirect Booking Engines – BAR, GRID and GROUP.
Cancellation policy is also indicated on email booking notification and in bookings module (extranet).
Where do you create cancellation policy for your property?
Login to INSTANT extranet > Setup > Cancellation Policy
Click on Add Policy Button > Follow prompts
Once added, the policy will be available in rate plan setup for you to select
How to add a cancellation policy to a rate plan?
Setup > Rate Plans
In rate plan setup, there is field for ‘Cancellation Policy’
- Click on drop down box
- You will see all the policies that you have created for your property
- Select applicable policy for rate plan
- Save changes
Where is policy displayed on ConvertDirect?
BAR – Hover over the ‘I’ icon to view rate description and cancellation policy
GRID – Click on ‘View Deal’ button
GROUP – Similar to BAR, hover over the ‘I’ icon
On booking details page for all ConvertDirect Booking Engine
Email booking notification
In extranet > Bookings Module